Order and Payment
How to select a product suitable for me?
We have a professional sales service team to help with your shopping, don’t hesitate to contact us.
Is my payment secure?
Sure, we support paid by PayPal and common credit cards, which these third-party will provide buyer protection.
Shipping and Delivery
How long will it take for the package to arrive？
We are committed to delivering packages to our customers as quickly as possible, usually within 5-7 working days under normal conditions (but some bad weather, due to the serious COVID-19 situation, or the delivery carrier delay, there will be 3-5 days delay. we’ll follow the package until it arrives. Normally, packages will be delivered in no more than 10 working days.
What if my package never arrived?
- If you do not receive the tracking number of your packages, please contact our customer service first.
- If you have a tracking number, but the status of your packages has not been updated for a long time, please contact our customer service team, as the shipper, we’ll contact the express courier to ask the parcel state, If the packages already on the way, just delay, please wait patiently, usually, no more than 3-5 days delay.
- If the tracking status says it’s arrived, but you don’t have the package, Look for a notice of attempted delivery. Some carriers will leave a notice if delivery was not successful. See if someone else accepted the delivery. Contact neighbors (Mis-delivery is very common)
- If all possible causes have been tried and a considerable amount of time has waited, the package still hasn’t been found. Please report a missing courier package, file a help request, and submit a missing mail claim. contact our service team, we’ll find a satisfied solution for you.
Return and Refund
What can I do if I receive a damaged item?
If the packages are damaged, please take pictures and sent them to our customer service team, we make sure that the product we send you is in good shape, big collision probability because of transit damage, as a responsible company, we will bear part of the loss for our customers, we will according to the damage situation, part of the refund to your original account.
What if the items I receive are not the right size for me?
Please put it forward to our customer service team within one week after receiving the products. We will put forward solutions according to your specific situation. We provide an exchange service. Please get the return label from our customer service team first. When we receive the goods and confirm that the goods will not affect our secondary sales, we will re-send the suitable products for you again.
Please note that no return, replacement, or refund will be accepted for any order more than one month after receipt.
Bulk orders & OEM/ODM&Customization service
Is there a discount for bulk or multiple purchases?
Sure you’ll get your discount for bulk purchases or multiple purchases. Usually, we offer a 5%-15% discount depending on the amount of your purchased products. Please contact our service team to get your coupon code.
Do we accept the OEM/ODM design?
Absolutely Yes. Welcome for inquiry with OEM or ODM projects. We have a professional team for this service, please contact our professional customer service team.
Can I customize the design or logo of my company on the product?
We have a professional design team, and a large printing factory, please contact our professional team, tell us your requirements, and we will provide you with a quotation.